Terms & Conditions

Last Updated: February 4, 2025

1. Introduction

Welcome to Practice Portuguese! These Terms & Conditions govern the use of our online learning platform and services. By accessing or using our website or app, you agree to comply with these Terms. If you do not agree, please do not use our services.

Company Details:

2. Accounts, Subscriptions, & Payment Terms

2.1 Subscription Plans

  • We offer monthly and yearly subscription plans to access our learning platform.
  • Subscriptions renew automatically unless canceled before the next billing cycle.
  • Purchasing Options:
    • Website: Managed directly through our platform and paid via Stripe or PayPal.
    • App Store & Google Play Store: Managed directly by Apple or Google

2.2 Cancellation Policy

  • Users may cancel their subscription at any time:
    • Website Subscriptions: Cancel via Account page or by contacting [email protected]
    • App Store / Google Play Subscriptions: Must cancel directly through Apple or Google, as we cannot cancel these subscriptions on the user’s behalf.
  • After cancelling, users retain access until the end of the current billing period.
  • Users are responsible for managing their subscriptions and ensuring they cancel before the next renewal to avoid further charges.
  • Failure to cancel before the next renewal date will result in continued charges.
  • If a user forgot or was unable to cancel and is charged, they must contact us directly for assistance at [email protected].

2.3 Refund Policy

  • Website Purchases (Stripe/PayPal):
    • To request a refund, users must contact us at [email protected] with their account details.
    • Refunds are available within 30 days of payment.
    • If a user requests a refund after 30 days, the payment is non-refundable, but they can still cancel to prevent future charges.
    • We reserve the right to offer exceptions in special cases, but we are not obligated to do so. Users may contact us to discuss alternative solutions, such as partial refunds or account credits at our discretion.
  • App Store & Google Play Purchases:
    • Refunds are handled solely by Apple or Google according to their policies.
    • We cannot process or issue refunds for purchases made through the App Store or Google Play.
    • Users must contact Apple or Google support for refund requests.

2.4 Chargebacks & Disputes

  • If you believe you were incorrectly charged, please contact us at [email protected] before initiating a dispute.
  • Chargebacks should only be used for fraudulent transactions. If a dispute is raised for a valid and active subscription, or one that was not cancelled before renewal, we may provide evidence to the payment provider to counter the dispute.

2.5 When We May Terminate an Account

We reserve the right to suspend or terminate accounts at our discretion, including but not limited to cases of:

  • Abuse, harassment, or spamming.
  • Unauthorized login sharing (publicly sharing credentials).
  • Non-payment (subscriptions end, but account data remains for potential reactivation).
  • Long-term inactivity: Accounts may be deleted after extended periods of inactivity, with prior notice.

3. Privacy

  • We collect limited personal data and use cookies to ensure platform functionality, such as keeping users logged in as they navigate to different parts of the platform. We also use tracking tools to analyze how users engage with our content, troubleshoot technical issues, and improve our services.
  • We do not sell your data.
  • For more details on how we collect, process, and protect your personal data, please refer to our Privacy Policy.
  • By using our services, you agree to our data practices as described in the Privacy Policy.

4. Content & Intellectual Property

4.1 License & Usage

All materials (including audio files, PDFs, and course content) are protected under intellectual property laws. You may:

  • Use the content for personal learning only.
  • Download allowed materials (e.g., audio, PDFs) but not redistribute or sell them.

4.2 Login Sharing & Classroom Use

  • Family Sharing: Users may share their login with family members.
  • Classroom Use: Teachers may request our permission to use the platform during class. Teachers cannot give students access to login credentials or distribute materials, unless we have provided explicit consent.

5. Liability & Disclaimers

  • We do not guarantee fluency or specific learning outcomes.
  • We are not liable for downtime due to technical failures or maintenance.
  • We are not responsible for third-party services.
  • Force Majeure: We are not liable for interruptions caused by events beyond our control (e.g., cyberattacks, natural disasters).

6. User Comments & Reviews

  • Users are solely responsible for the content they post in forums, comment sections, and other interactive areas. Comments do not reflect the views of Practice Portuguese LDA.
  • Anything posted in public areas of the website (e.g., forums, comment sections) is visible to others.
  • We reserve the right to moderate or remove comments that violate our guidelines.
  • By posting, users allow us to reference or feature their public comments in our content (e.g., social media, marketing materials, or testimonials). Feedback submitted via email or the contact from may also be featured. If a user does not want their feedback featured, they can request removal by contacting [email protected].

7. Hyperlinking to Our Content

  • Government agencies, search engines, news organizations, and online directories may link to our website without prior approval.
  • Other businesses and educational institutions must request approval before linking.
  • Links must not be misleading or falsely imply endorsement.
  • We reserve the right to request removal of any link at our discretion.

8. Iframes & Embedding

  • Framing or embedding our website within another site is not allowed without express written permission.

9. Content Liability

  • We are not responsible for content appearing on external websites that link to us.
  • Any website linking to us must not contain defamatory, offensive, or unlawful material.

10. Dispute Resolution

10.1 Governing Law

  • These Terms are governed by Portuguese and EU law.

10.2 Resolving Disputes

  • Users must first contact support ([email protected]) before taking legal action.
  • If a resolution is not reached, mediation is encouraged before court proceedings.

11. Disclaimer

  • No warranties: Our website and services are provided “as is” without any guarantees.
  • No liability for inaccuracies: While we aim to keep our content up to date, we do not guarantee that all information is always accurate or error-free.
  • No financial liability: We are not responsible for any losses resulting from the use of our content or platform.
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