Customer Service

Susana calls the tax authority’s phone line for help with her tax return. In Portugal, IRS refers to Imposto sobre o Rendimento das Pessoas Singulares (personal income tax / “tax on the income of natural persons”.)

Follow Manuel Joaquim’s comical struggle to activate roadside assistance in the Portuguese countryside.

Luís chats briefly about his work at Practice Portuguese.

A customer asks questions about prices and quantities while shopping for fruits and vegetables.

Dona Ana goes to the pharmacy to get some medications for her allergies.

Rui makes a dinner reservation over the phone. Have you done this before in Portuguese?

Paulo hasn’t received his order yet, so he writes an email to customer service.

A woman goes shopping for new eyeglasses. Follow along to learn some new vocabulary you could use in this situation.

Matilde picks out some bed linens and towels with some help from the shopkeeper.

Luís calls to set up a health insurance plan, just in case of any “hypothetical” injuries…

In today’s Listening Practice episode, João finally gets through to a customer support agent at the gas company, after waiting all morning for their technician to show up.

Follow along as Abel signs up for a new cell phone and internet plan.

A woman goes to a clothing boutique and asks for some help finding the perfect dress.

Follow Anabela as she orders various cuts of meat from the butcher.

João calls the gas company’s customer service line after waiting all morning for a technician to show up.

Ana visits a bookstore to find a book for her teenage daughter.

Cristina opens her first bank account in Portugal.

Lúcia has a problem with a cake she bought, so she returns to the shop to file a complaint!

Maria’s aunt mailed her a gift, but it is being held at customs. Follow along as she navigates the process of retrieving her package from the customs facility.

Dona Inês notices some extra charges on her bank statement. Find out what happens when she goes to the bank to sort out the issue.

A man goes to a computer repair shop after encountering an error on his laptop. Will the technician be able to recover his files?

Dissatisfied with his mobile phone service, Ricardo calls the operator to file a complaint!

Sónia goes to the post office to pick up an order after receiving a delivery notice in her mailbox.

Ana is trying to get to Coimbra for an important business meeting. Will her train ever arrive?